Member Login

Brand

Account Settings  > MemberInsight Settings > Brand

This section allows clubs to manage brand settings, this includes club name and contact details.

To Manage Brand Settings: 

  1. From the main navigation, select Gear icon (Settings).

  2. Select Brand in the second level navigation.

  3. Edit information - See details below.

  4. Select Save to update changes.

Your Organisation

Manage club contact and privacy policy information. 

Organisation Name: Club Name
Website: Club's website address 
Privacy Policy URL: e.g. http://www.example.com/privacy
Street Address: Club mailing address
City: Club city
Region: Club Province or State
ZIP Code / Postcode: Club ZIP or Postal Code
Phone Number: Club Phone number

Club address will be displayed in outgoing emails. This is in accordance with guidelines designed to keep emails out of the spam folder.

Communication

Default from name and email sending options that will be displayed when emails are sent to recipients.


From Name: Club Name
Reply To address: Email address will be displayed as from email and used for replies.

The name and email address could be replaced for individual surveys.

Comms > Surveys >  in the Surveys > Email Options section 

Email From Address and Deliverability
The following section should be completed before going live with using MemberInsight to improve deliverability of survey emails.
  1. Have someone in the Information Technology (IT) department at the club setup the DKIM information.
  2. Select Check your DNS records for DKIM - DKIM Result Success message displays at the top right to indicate that it is set up correctly.
  3. Select Start / Check verification - Verification Status Result Success message displays at the top right to indicate the email is verified. Remember to reverify if the Email Reply-To Address is changed. 
Customisation
Set the default text colour and company logo to be used in surveys.

Brand Colour: Select colour or enter club hex or RGBA colour code. 
  • The text colour affects the numbers displayed when a recipient score the NPS question.
Company Logo: Upload current club logo. This displays at the top of the emailed survey.

Logo size restrictions: Images should be no larger than 400KB in size. If an image is too large, they will be scaled down to a maximum width of 450 pixels and a maximum height of 200 pixels.


To Edit Existing Image: 

  1. Select dotted line box under Company Logo.
  2. Drag and Drop image into dotted line box or Select or, click here button
  3. Locate and select image file from computer.
    • Image should be edited before uploading into MemberInsight
    • To keep original image, use back button in browser or click away to another page without saving. 
  4. Select Save - Success Settings updated message displays at the top right.
    • Once the changes have been saved, the original logo image does not exist in MemberInsight. Administrator will have to find and reupload image from their personal computer. 

 The Brand Colour and Company Logo could be replaced for individual surveys.

Comms > Surveys >  Survey Design