Dash - How am I doing?

There are 5 tiles: NPS Score, Drop-outs, Follow ups, Loyalty Shift or Responses but only 4 tiles show at a time, displaying either a number or percentage.
Hover over the tile to display how the information was calculated for the respective section.

Click arrow pointing right

The 5th tile (Responses) will appear and the NPS Score tile will move to the left and disappear

Click arrow pointing left

NPS Score tile reappears and the Responses tile will move to the right and disappear

5 Tiles

NPS Score - Current NPS score (% Promoters - % Detractors = Net Promoter Score) based on the filters

Drop Outs - Percentage of recipients that were "dropped" off the todo list (i.e. after 3 failed attempts)

Follow Ups - Percentage of successful follow ups from your todo list

Loyalty Shift - Shows direction member is shifting (positive or negative) by comparing previous score, click on the question mark for more info.

Responses - Shows number of responses based on the filters

Select 1 of 5 tiles in MemberInsight

Info displayed in the table under tile selected

1. Select one of the 5 tiles: NPS Score, Drop-outs, Follow ups, Loyalty Shift or Responses

Additional information will be listed below in the table for the tile selected
Notice that the statistic will change as you click into the different areas

2. Click on the Club name

Displays the statistics by
- Relational - click to open report
- Departments - click to see list of departments and statistics
  - Click Show full table to display all departments to choose from
  - Click specific department and it will go to the report section
- One-off - (Surveys with NPS questions) - Click One-off to open report

Show full table button will only appear if the club has set up more than 3 departments.

View Report - Export CSV - Show more detail

1. Select one of the five sections
2. Click one of the three buttons

View Report: will take you right into the report for the data

Export CSV: a csv file will download immediately for the section that was selected

Show more detail: additional information will display in the table to show how the number or percentage was calculated

Example: NPS Score section - Detractors, Passives, Promoters columns will show number of responses with the percentage in the table

Benchmark - Allows you to compare your score to other clubs

The benchmark score is generated from a number of different businesses across various countries, regions and sectors. A region or sector can only be selected when looking at a specific country. Depending on the available data, a benchmark may not be available for certain criteria.

Click Show More to see additional filter options.

Benchmark Filter Options

All Countries: Lists countries to choose from
All Regions: Lists province or states
All Categories: Private, Public, Semi-Private
All Types: City, Country, Golf, Racquet, Retirement Home, Ski, Sports, Yacht
All Membership Sizes: 0-250, 251-500, 501-1000, 1001-2500, 2501 and over
All Annual Dues: $0-$2000, $2001-$5000, $5001-$10000,$10001+

If there is not enough data the benchmark would be zero, change filters to get a new benchmark.

Star Performer: will display user(s) name with the most interactions on the todo list in the filtered time frame.

Dash - Filter

Option to specify time frame, type of survey and department statistics to view in the Dash section.

How am I doing?

Find more information about the following 5 sections: NPS Score, Drop-outs, Follow ups, Loyalty Shift and Responses

How can I improve?

See the information that was generated as a result of assigning Response Tags to identify areas of improvement.

Surveys & Responses

Quick statistics on the Number of Surveys sent and Responses received.